FAQs
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How a pre-order system works?
The pre-order model allows us to reduce waste by producing only the products that have been sold. This means that we will manufacture the clothing, then prepare and send your order only after the campaign is complete. This means that we will manufacture the clothing, then prepare and send your order only after the campaign is complete.
For the MIDNIGHT MISTRESS collection, the campaign ends on April 2. The products will be sent into production starting on March 26th, then prepared and sent to customers during the month of April 2021.
- I have placed my order, what are the next steps?
You will receive a first order confirmation email, detailing all the products ordered and the total price paid. On our side, we will have to wait until the end of the campaign on Friday, March 26th for the total number of products ordered to be final. At this date, we will be able to send the orders in production to our various suppliers. Depending on the models, production delays may vary:
- T-shirts: 2-3 weeks
- Socks: 3 weeks
- Bombers: 4 weeks
So there will be a little more waiting time than for regular orders, but don't worry: we will keep you informed of the production stages, and ensure that all orders are shipped by the end of April 2021.
- When will I receive my order?
Considering the production lead times for each product, we can estimate the following lead times for sending orders:
- Orders with one (or more) t-shirts : week of April 12, 2021
- Order with one (or more) pair of socks: week of April 26, 2021
- Order with the Bomber jacket: week of April 26, 2021
These times are estimated; as soon as you receive the email confirming the shipping, the delays of reception will be as follows:
- In-store pick up: immediately
- Quebec: 2 business days
- Canada & USA: 4 business days
- Europe: 15 business days
- I finally want to modify / cancel my order, can I do so?
You can modify or cancel your order without any problem but only before the end of the campaign, that is until March 26, 2021. After that, it will no longer be possible to cancel or exchange the ordered products.
- If the size doesn't fit, can I exchange my product?
The pre-order system allows us to produce only the garments that are sold and to avoid overstock. However, we will be organized to have some extra stock in each size for possible exchanges.
We have created this size guide to help you choose the most suitable size:
| Bomber Jacket | XS | S | M | L | XL |
A. Chest - inches | 18 | 19 | 21 | 23.5 | 23 |
| B. Length - inches | 26 | 26 | 27 | 28.7 | 29.5 |
| C. Sleeve length - inches | 25.5 | 25.5 | 26 | 26.7 | 28 |
A. Chest - centimètres | 45.5 | 48.5 | 53.5 | 60 | 58.2 |
| B. Length - centimètres | 66 | 66 | 68.5 | 73 | 75 |
C. Sleeve length - centimètres | 65 | 65 | 66 | 68 | 71 |
If you have the slightest doubt about the size, write to us at contact@lecartelclothing.com, we will be happy to advise you.
Finally, if you absolutely want to try before you buy, you can go to our Boutique Le Cartel to try on similar models and order directly the size you need.
- Any other questions? You can write to us on contact@lecartelclothing.com or directly on the chat, at the bottom right on this page!