Refund policy

We accept returns and exchanges 30 days after purchase as long as the product has not been worn, washed, stained or damaged. Proof of purchase will be required. The Cartel reserves the right to refuse a return if the product is not in conformity.


--Return / exchange in store (no charge) in Montreal. Click here to see the address and the opening hours of the boutique.

--By mail in Canada: print the return label via this link, using the following code: PR23294; wrap it up and drop it off at your nearest Canada Post location.

Once the order is received and verified by our team, you will receive a refund notification or, if applicable, we will send you the exchanged product.

-U.S. and International Returns and Exchanges: email us at and we will help you find a solution.

Promotional products and gift cards are not exchangeable or refundable.